Room Manager
Support

Contact support

Email support@nkktech.com with your device model, operating-system version, app version and the steps that led to the problem. Please mask guest details and other personal information in screenshots. Never send payment-card details, your Apple Account or Google Account password, or a backup file that contains guest data.

Does the app need Internet?

Core property-management tasks work offline, without a Room Manager account. Ads, App Store or Google Play purchases and purchase restoration require Internet. Optional LAN sync uses the same local network on the paired devices; use it only on a private Wi-Fi network with devices you trust.

Free, Pro and Business

The app has a free, ad-supported plan and optional annual subscriptions. Backup and restore are available free of charge. Pro includes unlimited rooms, ad removal, tax/invoice settings and guest-stay declaration exports. Business adds staff and shift tools, LAN sync, document scanning and channel commissions. The annual Remove Ads product remains available for eligible purchases and restoration. A Business subscription on the host device also unlocks Business features for staff devices paired with it. On iPhone and iPad, customers who bought the annual Remove Ads subscription on the App Store before the Business plan launched receive Business features until 31 December 2027; the app checks eligibility from your verified App Store purchase history (direct purchases only, not Family Sharing or refunded purchases). On the free plan, you can watch an optional video in Settings to hide the banner ad for one hour. Check the in-app purchase screen for current prices and benefits.

Restore or cancel a subscription

Payments are handled by the Apple App Store on iPhone and iPad, or by Google Play on Android. To restore, sign in with the same Apple Account (iPhone/iPad) or Google Account (Android) that made the purchase, connect to the Internet and tap Restore in the app's Settings. If access is missing, send support the app version, your device type and the product name, without sensitive payment details.

iPhone and iPad: subscriptions renew automatically unless cancelled at least 24 hours before the current period ends. Manage or cancel them in Settings → your name → Subscriptions. Apple handles billing and refund requests; see Apple's cancellation instructions and Apple's purchase support.

Android: subscriptions renew automatically until cancelled. Open the Google Play Store app → your profile icon → Payments & subscriptions → Subscriptions, or visit Google Play subscriptions. The Manage subscription link inside the app currently opens Apple's subscription page even on Android, so Android users should use Google Play as described here. Google Play handles billing and refund requests; see Google Play cancellation help and Google Play refund help.

Deleting the app does not cancel a subscription on either store.

Back up, move or delete your data

Backup and restore are free on every plan. Use Settings → Backup to export a file, keep it in a safe location and use Settings → Restore on the destination device. Backup files are not encrypted and contain guest details; if you choose Include ID photos, they also contain document photos. Store and share them only in places you trust. Local-network synchronization is a separate sharing feature, not an off-site backup.

Settings → Delete rooms and stays removes rooms and stays only (and, with LAN sync, on paired devices at their next sync); expenses, reservations, vehicles, services, staff and ID photo files stay. Delete individual ID or receipt photos from the record they belong to. Uninstalling the app removes all of its data from that device, so export a backup first if you need it. Delete exported files, backups and synchronized copies on other devices separately.

Using a feature

Open the built-in user guide from the app's Help or Settings screen. You can enter guest details manually if you do not want to grant camera access. Document and QR scanning use Google ML Kit on the device; document images are not uploaded. Configure tax and guest-stay information according to your property's requirements.