AI Recruitment Chatbot — -80% Response Time

The Problem

The client's HR team was overwhelmed with recruitment volume — manually screening CVs, scheduling interviews, and responding to candidate FAQs across multiple channels (website, Messenger, Zalo). Response times were slow and candidates were dropping off.

The Solution

We designed, developed, and deployed a custom AI chatbot for recruitment — handling CV screening, interview scheduling, FAQ responses, and multi-channel candidate engagement. The system uses generative AI and NLP to understand candidate intent and provide contextual responses across website, Messenger, and Zalo.

Tech Stack

Results

Key Takeaways

• ✓Multi-channel AI chatbots dramatically improve candidate response times
• ✓Automated CV screening frees HR teams for high-value activities
• ✓Generative AI enables natural, contextual candidate interactions
• ✓Practical suggestions from the dev team improved the final product beyond initial scope